For Indian drivers, waiting in big lines at toll plazas, searching for change, and handling cash payments have always been an inconvenience. Understanding these difficulties, the government developed FASTag in 2014 under the National Electronic Toll Collection (NETC) system. FASTag has not only eased traffic but also accelerated highway travel and made toll payments automatic with the help of RFID technology. In fact, from February 2021, it became mandatory for all vehicles in India to have a FASTag.
Choosing the right FAST tag might be daunting because so many banks and financial organizations provide it; this is where the SBI FASTag stands as a good option. Presented by the reputable State Bank of India, it offers a consistent, safe, and simple way for digital toll payments. Want to know more? Discover all you need to know about SBI FASTag, including how to apply, recharge, manage your account, and contact SBI FASTag customer service in this detailed guide.
What is SBI FASTag?
SBI FASTag is a reloadable electronic tag that runs on the Radio Frequency Identification (RFID) technology to enable automated toll payments. Attached to the windshield of your car, it allows contactless toll deduction straight from your associated SBI FASTag wallet or bank account.
Provided by one of the most reputable banking organizations in India, the State Bank of India opting for this tag becomes a safe and secure choice. Moreover, managing your FASTag becomes simple and quick with SBI’s strong customer support and vast network.
The tag can be used at all national and state-enabled toll plazas run on NETC-enabled infrastructure. Through the SBI FASTag login page, customers can also check transaction history, track spending, and control account settings.
SBI FAStag KYC Categories
SBI FAStag is available in two categories:
- Limited KYC holders’ account: The balance of this FAStag account can’t exceed Rs. 10,000. The monthly reload limit is also restricted to Rs. 10,000.
- Full KYC holders’ account: The maximum balance that can be maintained in this account is Rs.2 lakh. There is no monthly reload limit.
How to apply for a SBI FAStag?
SBI FAStag application can be completed via both online and offline methods:
Online
- You can go to the SBI FAStag portal or download the SBI YONO app. Select the “Apply for FAStag” option on the website after logging in.
- Details like name, registration number, contact information, etc. have to be provided. Please ensure all data entered are up-to-date and accurate.
- Upload the necessary documents like address proof, photograph, etc.
- You are redirected to the payment gateway after submitting the details. The amount to be paid includes a security deposit and minimum balance, according to your vehicle class.
- The bank will verify the KYC details once payment is complete. You are notified via SMS about the confirmation status.
Offline
- Visit your nearest SBI branch or point of sale (POS). You can locate a POS near you by visiting the SBI FAStag website or enquiring at an SBI branch.
- Fill up the FAStag application form with the correct information.
- You have to provide documents as mentioned above.
- Make the initial payment consisting of a refundable deposit, tag issuance charges, and initial balance.
- All documents are subject to verification by the POS executive.
- After the paperwork is processed, you get an SMS confirmation.
You can choose the online or offline method for the SBI FAStag application as per your convenience, but the FAStag is dispatched only after proper verification. You will receive it at your registered address within 7-10 business days.
Documents needed for SBI FAStag application
Please ensure you have scanned copies of the required documents so you can upload them ASAP. The documents needed are mentioned below:
- Registration papers of the vehicle.
- Address proof such as passport, ration card, voter ID, etc.
- Identity proof like PAN card, Aadhaar card, ration card, and so on.
- Passport-size photograph of the vehicle owner.
How much do you have to pay for a SBI FAStag?
There is a tag cost of Rs. 100 associated with all vehicle classes, while other charges like security deposit and minimum balance vary. The security deposit is returned if you choose to close the FAStag account.
| Type of Vehicle | Vehicle Class | Refundable Security Amount (Rs.) | Minimum Balance (Rs.) | Tag Cost (Rs.) |
| Car/Van/Jeep/Tata Ace & Mini Light Commercial Vehicles | 4 | 200 | 100 (top-up for first-time issuance) | 100 |
| Light Commercial Vehicles (LCV) | 5 | 300 | 300 | 100 |
| Three Axle Commercial Vehicles | 6 | 300 | 300 | 100 |
| Truck/Bus | 7 | 300 | 300 | 100 |
| 4 to 6 Axle Vehicles | 12 | 300 | 300 | 100 |
| 7 or More Axle Vehicles | 15 | 300 | 300 | 100 |
| Earth Moving Equipment/Heavy Construction Machinery | 16 | 300 | 300 | 100 |
How to check your SBI FAStag balance?
Thanks to SBI’s wide network, there are multiple ways to check your balance:
Website
- Go to the SBI FAStag portal.
- Enter your SBI FAStag login credentials.
- Check the “Account Summary” or “Balance” section to see how much you have in your FAStag account.
YONO App
- Open the YONO app and log in.
- Check the FAStag section under the “Services” tab; it reflects your current balance and all transactions.
How to recharge the SBI FAStag?
There are multiple ways for SBI FAStag recharge; take a look:
Website
- Go to the SBI FAStag portal and log in with your user ID and password.
- Select the “Tag Recharge” option from the new page.
- Enter the amount you wish to recharge with and click “Pay Now”.
- Select the payment method of your choice.
- Check and confirm the details to make the payment.
YONO App
- Enter the SBI FAStag login details.
- Select “YONO Pay” and then “FAStag” under the “Quick Payments” section.
- Choose the payment method, enter the SBI FAStag recharge amount, and follow the instructions to complete the SBI FAStag recharge.
Google Pay
- Open the Google Pay app on your phone and search for FAStag Recharge under the “Pay Bills” section.
- Choose SBI as the issuer bank.
- Enter the vehicle’s registration number, and then input the amount you want to recharge with.
- Review the information, confirm, and complete the transaction.
PhonePe
- Open the PhonePe app and go to the “Recharge and Pay Bills” section.
- Click on “FAStag Recharge”.
- There is a list of FAStag issuing banks – please select SBI.
- Enter the vehicle registration number and confirm.
- Enter the amount you want to recharge the account with.
- Complete payment by following the instructions.
Paytm
- Download the Paytm app and log in.
- Select “FAStag Recharge” on the homepage, and choose SBI as the issuer bank.
- Enter the vehicle registration details, followed by the recharge amount.
- There are several modes of payment, such as Debit Cards, Credit Cards, Net Banking, and UPI. Choose the one you prefer and complete your payment.
Benefits of the SBI Bank FAStag
If you still aren’t convinced about getting a SBI FAStag, take a look below:
- Cashback: You get to earn cashback whenever you make toll payments at any National Highway toll booth.
- Recharge and Top Up Easily: Rest assured about never running low on balance, as you can recharge your FAStag account on the go by visiting the SBI FAStag portal, through the YONO app, or via UPI. Preferred payment modes include credit card, debit card, and net banking.
- Cashless Transactions: No more carrying cash for toll transactions or handing out exact amounts.
- Reduced Wait Times: Travel faster and reach your destination quicker as you swiftly bypass long queues at toll booths.
- Detailed Transaction History: Keep tabs on your transactions, such as toll payments, account balances, etc. SMS alerts are sent every time money is debited from the SBI FAStag account.
SBI FAStag Customer Care
The SBI FASTag customer service team is easily accessible if you run into problems with your SBI FASTag or want assistance with your account. Their committed help guarantees a flawless experience, from handling technological problems to tracking toll deductions to fixing recharge difficulties.
For any complaints, clarifications, questions, and feedback, you can shoot a mail to – helpdesk.fastag@sbi.co.in.
Web Portal
Please visit the official complaint portal for resolutions – https://crcf.bank.SBI/ccf.
Toll-Free Numbers
To talk to a SBI FAStag customer care executive, please call any of these numbers:
- 1800-11-0018
- 1800 1234
- 1800 2100
Summary:
An SBI FAStag offers numerous benefits, such as quicker toll collection, cashless transactions, minimal waiting time at toll booths, and seamless flow of traffic. You reach your destination faster by avoiding lengthy queues in toll plazas while stacking up reward points with every recharge of the SBI FAStag. Moreover, SBI is one of the leading banks in the country, with round-the-clock customer support for all kinds of queries, thus letting you enjoy a hassle-free travel experience on Indian highways.
Whether you travel often or just sometimes, SBI’s large network and easy-to-use digital tools guarantee hassle-free travel. If you ever run across problems, the SBI FASTag customer service is only a click away.
FAQs
Q. How does the SBI FAStag work?
Upon receipt of the SBI FAStag, you have to activate it by linking it to your SBI account or a prepaid wallet. Fix the FAStag on the windshield of your vehicle under the rear-view mirror. It should be visible so the data readers at the toll plazas can scan it properly. When you drive through a designated SBI FAStag lane, the tag is scanned, and toll charges are automatically debited from the account, which you are notified about via SMS. Thus, you don’t have to wait in line or pay with cash anymore.
Q. What if the SBI FAStag gets lost or misplaced in cases of car thefts?
The first step is to lodge an FIR with the local police and then get in touch with the SBI FAStag customer care team. They will immediately block the tag to prevent unauthorized usage. You also need to contact the bank with a written request if you wish to surrender or cancel the SBI FAStag.
Q. Should you get a monthly SBI FAStag pass?
If you travel through a specific toll plaza regularly, it is advisable to buy a monthly SBI FAStag pass. Any POS station of SBI bank will issue a FAStag pass. All you have to do is visit the facility, request a monthly pass, complete the formalities, and collect it.
Q. What if the SBI FAStag gets damaged?
You have to request the bank to issue a new tag right away. Your balance remains intact and will be transferred to the new account when the new tag gets activated.
Q. What if the scanner doesn’t read the SBI FAStag?
At times, the scanner might be unable to detect the SBI FAStag if it isn’t attached properly, or the scanner is malfunctioning. Tollbooth officials could alternatively use handheld devices, but if the issues persist, you have to pay cash. You can contact the SBI FAStag customer care team or visit a POS for a resolution free of charge.
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